Terms of service
SIA FORTIVA, 50203645271, Vaives iela 4 - 49, Cēsis, Cēsu novads, LV-4101, hereinafter referred to as the online store, provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
1. General rules
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.
2. Making purchases
Prices and specifications of products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.
3. Payment terms
The payment currency on the website is Euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Add only those payment methods that your online store will use:
- Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
- Estonian internet banking payments: Swedbank, SEB, Luminor
- Lithuanian internet banking payments: Swedbank, SEB and Luminor
- Visa/Mastercard card payments
NB! When using the Internet banking payment method, confirm the order and click on the “Return to merchant” button.
Personal data required for payment processing is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receipt of the notification.
4. Delivery terms
The goods are delivered to the following countries - Latvia, Estonia, Lithuania. The purchased goods are delivered using: Omniva. All duties and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer: 2-4 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
5.Return procedure:
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Save your order or invoice number.
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Contact our customer service by email: info@velvetouch.com.
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Place the items in the original box, package them securely, and clearly indicate the Return Number that we will provide you.
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Print the return label we will send you and take the package to the nearest post office.
Please note: If you choose to return the product, you will be responsible for the shipping costs incurred in connection with the return.
Products purchased online from SIA FORTIVA can be returned for a refund within 14 days, provided they are unused and in their original packaging.
If the 14-day period expires on a weekend or public holiday, it is extended to the next business day.
The Seller has the right to withhold payment until it has received the Product or proof of return of the Product from the Buyer. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment, arising from circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and to demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
6. Consumer rights regarding goods not conforming to the contract
The online store is responsible for the non-compliance of the goods sold to the Buyer with the terms of the contract or defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-compliance of the goods immediately, within 2 months after its detection, i.e., submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to info@velvetouch.lv
The online store is not responsible for defects that arose after the goods were delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the elimination of the defects of the goods or the exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller returns to the Buyer all payments provided for in the Distance Contract. The Seller provides a written response to the consumer's complaint within 15 days.
7. Processing of the buyer's personal data
The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) to ensure the delivery of goods.
If you have explicitly agreed to receive our marketing communications, including news, we may contact you from time to time by sending information about our services and latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us about this by writing to info@velvetouch.lv
8. Dispute resolution procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution institutions of the European Union.
Right of withdrawal
According to Article 12(6) of the Consumer Rights Protection Act, the consumer cannot exercise the right of withdrawal if the product is a hygiene product and has been opened or used after delivery.
Since we sell cosmetics and hygiene products, the 14-day right of withdrawal does not apply to these products if the product has been opened or used.
Please make your purchases carefully.